The liberalization of the EU Postal Market that led to an increased competition in the provision of high-quality and diversified mail, parcel and financial services has transformed in the requirements for the employees’ attitude towards providing a positive customer experience and attaining high quality of service. The diversification of financial services, respectively the insurance brokerage, is one of the development objectives for each Postal Organization present in the project. The consortium brought together under this proposal is made up of:- Postal operators from member countries which serve as the source for the identification of training needs as suppliers of information and deliverables under the described intellectual outputs as well as the project’s direct beneficiaries whose personnel will be trained.- The Hellenic Post brings the company inside its group which is dedicated to the development and implementing professional programs for vocational education and training for the postal employees – KEK-ELTA.- Insurance E-Learning systems developer and vocational educational and training company serving as a leader for all the intellectual results, acting also as a project manager for developing the e-learning platforms.- Professional E-Learning systems developer: the national research and development institute of informatics from Romania, who will implement the requirements for the platforms drawn by Rory Sol.Postal workers require new skills and behavioural abilities to approach clients with insurance products. This is a new activity for them which requires proactivity, creativity and new knowledge. Also, the Member states are due to implement the Insurance Distribution Directive (IDD) by 23rd of February 2018. The IDD will impact mainly the insurance brokers and, in line with the future changes, the partners in this project (the postal operators with affiliate broker / insurance intermediary companies) will be prepared in complying with trained employees that will become insurance intermediaries. IDD focuses on customer mainly thus the proposed training programs for postal workers will be strongly customer oriented. The existing certification programs in insurance are mainly knowledge oriented, therefore by this project the intention is to reform from it from grounds shift it from knowledge based to competency based. The Key activities will generate the following intellectual outputs:O1 Research on training needs to intermediate insurance policiesO2 Training curriculum and associated materialsO3. Training e-toolkit for insurance intermediaryO4. E-Learning platforms Each postal operator will bring its own experience on selling financial services and on relating with the potential customers based on culture, internal procedures, specific workflow for intermediating insurance policies. The baseline of the new training curriculum and associated materials will be the national and European qualifications framework (EQF), the new Insurance Distribution Directive, the mandatory list of knowledge, competences and skills imposed by the national authorities on insurance. The research on profiling the postal workers will form the basis of the new Syllabus development, training material, innovative training toolkit and similar e-learning platforms.The main steps for having an innovative training program are:· Assess postal workers’ profiles (knowledge, competences, skills etc)· Correlate profiles with the training needs· Design and develop the training curriculum, materials and content· Implement e-learning platform and deploy training programs· Monitor, evaluate results and effectiveness of training programsFinally, a set of activities have been planned to increase multiplying effects of the project outcomes:E1: Project launching conference - RomaniaE2: E-learning platform launching conference -RomaniaE3: Success stories conference for training in RomaniaE4: Success stories conference for training in Bulgaria E5: Success stories conference for training in GreeceE6: Project closure conference - Romania The participants in this project from the 3 Postal Organizations from this project will be at least 500. After the closure of the program the 3 Postal Organizations can further exploit project's outcomes to all front office employees involved in selling insurance policies, the number of them estimated at 2500.This number is an estimation covering only project partners. Nevertheless, and given the size of the insurance market and extent of the global postal business activities, it is believed that the project’s results can benefit employees of all postal operators interested in adding insurance selling/reselling/advisory as services, as well as the stakeholders (min 40 in each country): the national regulatory insurance authority, the certification insurance designated organism, all the insurance companies, media: newspapers, televisions etc