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ELEVATOR - Efficient movement to the higher quality staff and services in tourism for all

Funder: European CommissionProject code: 2015-1-CZ01-KA204-014014
Funded under: ERASMUS+ | Cooperation for innovation and the exchange of good practices | Strategic Partnerships for adult education Funder Contribution: 237,327 EUR

ELEVATOR - Efficient movement to the higher quality staff and services in tourism for all

Description

"The project focuses on adult education and business development in the field of accessible tourism for all. Name of the project „Elevator"" represents the effort to raise the quality of human resources and services in tourism to a higher, more competitive level. Accessible tourism (Tourism for all) is an integral part of sustainable, high-quality tourism and in terms of expected trends in tourism and society also a necessary condition for maintaining its competitiveness. It is based on three important values: independence, equity and dignity. Travelling is considered as one of the fundamental rights of every individual and should be accessible for each citizen. For that to happen not only do facilities have to be accessible, but also people working in the tourism industry must be well trained and opened to the customers with access needs. It requires managers and stakeholders who are acquainted with the concept of tourism for all and motivated to deal with it. The main objective of the project is to encourage and support adult education and vocational training in accessible tourism and thereby contribute to the improvement of accessibility of tourist services and facilities for all. Project was implemented in the partnership of 4 organisations: - Kazuist (Czech Republic) - Training and consulting company in business development, accessible tourism, soft skills and entrepreneurial competences, SME- ENAT (Belgium) - European Network for Accessible Tourism, Non-profit Association, whose mission is to make European tourism destinations, products and services accessible to all travellers and to promote accessible tourism around the world. - Tandem (Italy) - Social cooperative, operator of contact centres on information and consultancy services for disability, implementer of national and international projects for the promotion of Tourism for all, surveys and accessibility assessments, providers of training on the culture of accessibility- ZAVOD PREMIKI (Slovenia) - social Enterprise, employment centre, travel agency for accessible tourism and classical tourismProject lasted 3 years during which these main activities were undertaken: 1) Project management - continuous coordination and control of project timetable, activities and budget, evaluation of project progress, publicity and dissemination activities. 2) Transnational meetings with thematic workshop on education for accessible tourism (exchange of experience and best/current practices, study visits) - 5 transnational project meetings and 4 workshops were organised. 3) Intellectual output creation and evaluation - 3 intellectual outputs were created. They are available in electronic format in 5 languages (English, Czech, Italian, Slovenian and Greek)4) Multiplier event - one transnational conference was organised. The main results of the project are 3 innovative intellectual outputs:1) Report on Accessible Tourism Training - Comparative analysis of existing tools and conditions for development of competencies for accessible tourism in partners’ countries incl. suggestion of transferable curriculum for accessible tourism training. 2) Inclusive Tourist Guiding - Open Educational Resource for Tourist Guides raising their awareness of tourists with access needs and skills for adaptation of guided tours to make them inclusive for all. 3) Accessible tourism guide - brief and comprehensible material explaining what accessible tourism is, how to support its development and what are its benefits. The potential longer term benefits are: better quality, efficiency and relevance of education for accessible tourism, higher attractiveness and interest in education for accessible tourism among training/education and tourism services providers, better access to education in accessible tourism for individual learners, professional development of tourist guides, more accessible tourist destinations and facilities, extended tourism offer and higher involvement of disabled people and seniors in travelling."

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