<< Objectives >>VR4VET -promotes innovation and increases the attractiveness of vocational education by improving training in customer service in different VET sectors providing a safe WBL through the use of virtual reality.-addresses the digital transformation in VET schools and companies developing digital skills of VET teachers, VET learners and companies´ staff. -adapts VET labour market needs through new ways of engaging with employers with the use of digital technologies.<< Implementation >>VR4VET will -develop a VR environment with 4 scenarios adapted to VET related to the service sector (hospitality, retail, consultancy and beauty care)-develop 3 scripted customer service situations for each scenario.-pilot the VR environment and the scenarios with VET teachers and students.-train VET teachers in the use of VR for learning customer service.-create a handbook for the VR4VET environment and scenarios.-develop and follow up using an impact tool and a sustainability plan.<< Results >>– VR4VET environment for practising customer service situations with 4 different virtual spaces adapted to different contexts. – 12 different scripted, challenging customer service scenarios. – A training programme and training materials on the use of the VR environment and scenarios, piloted during the project.– A handbook for teachers on how to use the environment and scripted scenarios, including full user guide for the environment, guides for all 12 scenarios and best practice examples.