This action will establish and provide the innovation support services addressing in general Croatian SMEs with significant innovation activities and in particular the beneficiaries of the SME instrument, of Fast Track to Innovation (FTI) and Future and Emerging Technologies Open (FET-Open). The action will provide continuation of the SSBI-CRO-KAM, SSBI-CRO-KAM-2, SSBI-CRO-KAM-3, and SSBI-CRO-KAM-4 proposal which is currently implemented under the remit of H2020 for the period of 2019. Based on the findings from previous actions and on the analysis of the needs and of the potential of the region (carried out through 1on1 consultations with other relevant partners/stakeholders supporting innovation in Croatia) the consortium defined service packages that will be delivered to the SMEs: • 12 service packages for Key Account Management (KAM) of successful SME beneficiaries of SME Instrument, FTI and FET-Open, with an aim of identifying bottlenecks to creating economic impact in companies • 35 service packages for Enhancing Innovation Management Capacity (EIMC), with the goal to improve clients’ capacity to manage innovation processes, increasing their efficiency and effectiveness. Project partners HAMAG-BICRO, UNIST, TPV, TERA and STEPRI will each individually provide number of service packages according to the analysis of regional needs (regional coverage, number and readiness of clients). Direct impact from the Action will be a more effective and efficient conduction of innovation processes, and an enhanced growth and profitability of SMEs receiving the services.